After-hours calls get answered too
A managed front desk for small businesses: inbound calls, missed-call text-backs, and website and chat enquiries, answered first by an AI desk with human follow-up behind it. One flat monthly line on the invoice — never per-minute billing, never a business model built on your missed calls. Built for home services, law offices, clinics and shops that live on phone bookings.
Who it fits, and what gets in the way
Home services, law offices, clinics and retail that book by phone: thin staffing, long after-hours, and a missed call that is a missed job.
Evening and weekend calls ring out; by morning the customer has booked a competitor
Missed calls leave no usable number behind, so there is nothing to call back
Per-minute answering services send three-page invoices nobody can reconcile
What you get
| Component | What is included | Deliverable |
|---|---|---|
| Call answering | An AI desk answering common calls in your wording: questions answered, bookings and details taken | A record for every call |
| Text-back | Missed calls get an automatic text; replies continue the conversation | Text-back and conversation logs |
| Enquiry roll-up | Website, chat and phone enquiries gathered in one place, ranked | A daily enquiry digest |
| Human follow-up | Weighty and complex cases handed to a person the same day, summary attached | A follow-up log, item by item |
How it runs
Wording pass
Common questions, booking rules and hand-off lines written as the desk script — about a week
Trial week
Off-peak hours first; records shown to you; script tuned on real calls
Full cover
All hours live; daily digest, every record checkable
Monthly reconciliation
One page at month-end: calls taken, bookings kept, hand-offs made
Boundaries
Not included
- Never per-minute: the flat monthly fee is in the contract and the invoice carries one line — that is the house rule
- No quoting or promising for you: pricing, outcomes and medical or legal answers are taken as messages for a human
- No pretending to be staff: the desk identifies itself as your intelligent front desk
What we need from you
- Call forwarding set up on your line — we help you switch it
- A base script of common questions and booking rules; we draft it with you if none exists
How engagement and quoting work
Wording first, a trial week, then the flat monthly engagement. The fee varies by trade and hours, confirmed by a person after discovery — industry packs for home services, law offices, clinics and shops spell out covered question types and hours before anything starts. Records export in full when the engagement ends.
Questions on this page
Is the bill really one line?
Yes. One flat monthly fee, fixed in the contract. Anything beyond scope is quoted and approved before it happens — nothing ambushes you on an invoice.
Will callers know it is an AI?
The desk identifies itself. Common questions get answered reliably and weighty ones reach a human — callers care that someone responded, not who picked up.
Can we keep our number?
Yes. Forwarding keeps your number unchanged; we help you set the switch.
What about a genuine emergency at night?
Set in the wording pass: which calls ring your phone directly, and which take a message for morning follow-up.
How do we start?
Send your trade and how calls are handled today, via the contact page. We draft the desk script, then book the trial week.
Related
After-hours calls get answered too
Tell us where it hurts first. Scoping and a written quote come before anything starts; looking costs nothing.
Or ask Leo, the assistant at the bottom right, first — get the questions clear before you write to us.
