Support Center
Product problems, order questions, partnership enquiries — everything comes in here. First reply within 4 working hours, and every submission gets a ticket number you can check.
Open a ticket
Clients and visitors can both submit. For something urgent, put "Urgent" in the subject line.
Service clients
Project progress, acceptance and aftercare run through tickets, so there is a record. Chat messages do not count — tickets do.
Product problems
Questions about products like Wenshu Office and KINGAI OS are collected and handled here too.
Response rules, stated up front
First reply within 4 working hours
Tickets are handled in submission order, with a first reply inside 4 working hours. Complicated problems get a handling plan first, then a timeline.
Urgent problems jump the queue
A site down or payments broken — business-stopping problems — marked "Urgent" go through the fast channel: stop the bleeding first, dig into causes second.
Self-service first, tickets second
Common questions are covered in the resources articles; product usage is on each product page. If neither solves it, open a ticket.
Try these three first
Resources
The questions clients ask most, written up as plain-talk articles.
Products overview
Product statuses, entry points and usage notes live on the product pages.
Self-service did not solve it?
Open a ticket — first reply within 4 working hours.